Alle Erfahrungsberichte von Vika
Review Über: lookfantastic
Produkte mit anderen Inhaltsstoffen schlimmer Kundenservice
I have bought a Shea Moisture Shampoo, with other ingredients (such as Benzyl Alcohol) than listed in the ingredient list on their website. Also on all websites, that sell this specific Shea Moisture shampoo, Benzyl Alcohol is not listed. Furthermore on the front of the package I received from Look Fantastic a „fair trade“ sticker is missing, which is also advertised on the shampoo on their website! I’ve contacted the customer service now for a week. Unfortunately around 5 different people keep asking me the same questions, which I have already answered many times: I’ve explained the problem, send pictures of the ingredient list and the package, but no one seems to care. I just receive the same messages, where I am asked to describe the issue and send the photos. One person told me that I received the same shampoo as advertised. But how can this be, when the ingredient list is different and contains Benzyl alcohol which is not listed in the website? Such a horrible customer service. I want my money back and will never buy products there, because now I can never be sure to receive original products