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Review Über: Fahrrad Xxl
Delivery is lost, no support.
I ordered a bike at fahrrad-xxl and after 2 weeks I have no bike and no idea where it is.
Delivery experience:
- After placing the order they give you 2 order tracking links for some reason.
- In both tracking links order got stuck on day 2
- on day 7 one of the tracking links started showing that the order is delivered (at 01:00 !) while it is not.
Support experience:
- Support took 4 days (2 weekdays) to answer my initial question
- Replies from support are copy-paste that they are 'investigating' with delivery company and such
Overall experience is terrible. I have no bike and no idea if I'm going to receive it at all or not.