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Review Über: Preply
Preply
I used the Preply platform as a student and would like to warn others about its unclear and unfair payment mechanism.
When I was about to pay for lessons, the system automatically withdrew $33.90 from my card — even though I had not yet confirmed the purchase or selected the number of lessons. This happened without my clear consent.
When I contacted support and expressed my disagreement, they refunded me only $30. The remaining $3.90 was kept by the company.
So, even if the charge was automatic and by mistake, Preply still withholds part of the amount.
I find this practice non-transparent and unethical. A user should have the full right to decide when and how much to pay, and not face automatic charges before confirming a purchase.
⚠️ I do not recommend this platform to those who value honesty and clear payment terms.